Privacy Policy – How bet3 Protects Your Data

1 Who We Are and What This Policy Covers

This Privacy Policy applies to the bet3 platform, accessible at bet3.wine, including the website and Android application. When we refer to "bet3", "we", "us" or "our", we mean the operator of the bet3 platform. When we refer to "you" or "your", we mean any person who visits the website, creates an account or uses any service offered through the platform.

This Policy explains what personal data we collect, why we collect it, how it is used, who it may be shared with, and what your rights are in relation to that data. We take data privacy seriously and aim to be straightforward about our practices. If anything in this Policy is unclear, you are welcome to contact our support team for clarification.

This Policy covers data collected through normal use of the platform — including account registration, PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or Bank Transfer, Sports Betting, Live Casino, Fish Games and general browsing of the site or app.

2 What Data We Collect

We collect different types of information depending on how you interact with the platform. This includes information you provide directly, and information that is automatically collected during your use of the site or app.

Information you provide to us:

• Registration data: Your name, date of birth, email address, mobile phone number and chosen username when you create your bet3 account.
• Identity verification documents: Government-issued identity documents (such as a CNIC or passport) if we request verification, which we may do before processing withdrawals or to confirm your age.
• Payment information: Your JazzCash, Easypaisa, Raast or Bank Transfer account details as provided at the point of deposit or withdrawal. Full payment credentials are handled by the respective payment providers and are not stored on bet3 servers.
• Communications: Any messages, complaints or support requests you send to us, including the content of those communications and your contact details.

Information collected automatically:

• Device and browser data: Your device type, operating system, browser version, screen resolution and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation patterns within the platform.
• IP address: Your internet protocol address, which may be used to determine your approximate location for security and fraud prevention purposes.
• Cookies and similar technologies: Session cookies, preference cookies and analytics data. See Section 6 for full details on our cookie use.
• Transaction logs: A record of all PKR deposits, withdrawals, bets and game activity associated with your account, including timestamps and amounts.

3 How We Use Your Data

We use your personal data only for the purposes described below. We do not process your data in ways that you would not reasonably expect based on your use of the platform.

We may also use aggregated, anonymised data (data that cannot identify you personally) for internal research, platform performance analysis and service development. This type of data is not considered personal data.

4 Who We Share Your Data With

bet3 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the payment details necessary to process your PKR deposit or withdrawal. Each processor handles your data under their own privacy standards.
• Game providers: Third-party Live Casino and game providers may receive a session token and basic account identifier to load your game session. They do not receive your full personal profile.
• Identity verification services: If we use a third-party service to verify your identity documents, that provider will process the document data for verification purposes only.
• Technical service providers: Companies that host our servers, provide analytics tools or support our platform operations may have limited access to data as part of their service to us. These providers are bound by confidentiality obligations.
• Legal and regulatory obligations: We may disclose data where required to do so by applicable law, court order or in response to a legitimate request by authorities. We will notify you of such requests where we are legally permitted to do so.

We do not transfer your data to third parties for marketing, advertising or profiling purposes.

5 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal, financial and security obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a standard period after closure for audit and dispute resolution purposes.
• Transaction and betting records: PKR transaction and betting logs are retained as required for financial record-keeping.
• Identity documents: Stored for verification purposes and deleted once no longer required, subject to any applicable legal retention obligations.
• Support communications: Retained for a reasonable period to allow follow-up on open issues and to maintain a record of resolutions.

When data is no longer required and no legal obligation exists to retain it, we delete or anonymise it securely.

6 Cookies and Tracking Technologies

bet3 uses cookies — small text files stored on your device — to provide core platform functionality and improve your experience. We do not use third-party advertising cookies or cross-site tracking technologies.

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session security and remember basic preferences. The platform cannot operate without these cookies.
• Analytics cookies: Used to understand how players navigate the platform in aggregate — for example, which pages are visited most or where players encounter issues. This data is anonymised and used only for internal improvement.
• Preference cookies: Store settings such as your language preference or display options so you do not need to reset them on every visit.

You can manage cookie settings through your browser. Disabling essential cookies may prevent some platform features from working correctly. Disabling analytics cookies will not affect your ability to play or transact.

7 How We Protect Your Data

We apply appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption of data in transit using industry-standard protocols.
• Secure storage of account passwords — your password is hashed and is not visible to any bet3 team member.
• Access controls that limit internal access to personal data on a need-to-know basis.
• Regular review of security practices and systems.
• Fraud detection systems that monitor for unusual account activity.

While we work hard to protect your data, no internet-based platform can guarantee absolute security. You also play an important role by keeping your login credentials confidential and by using a strong, unique password for your bet3 account. If you suspect your account has been compromised, contact support immediately.

8 Your Rights Over Your Data

You have the following rights in relation to your personal data held by bet3. To exercise any of these rights, contact our support team with your account details and the specific request:

Please note that some requests may be limited where we have a legal obligation to retain certain data, or where the data is necessary to maintain an active account or process an ongoing transaction.

9 Children's Privacy

The bet3 platform is strictly for adults aged 18 and over. We do not knowingly collect, store or process personal data from anyone under 18. If a parent or guardian believes that a child has accessed the platform and provided personal data, please contact us immediately so that we can close the account and remove the data.

As part of our responsible gaming commitment, we may request proof of age before allowing withdrawals or continued use of an account where we have reason to believe the account holder may be under 18. See our Responsible Gaming page for more information on the tools we provide to help adults manage their gaming activity.

10 Links to Other Platforms

The bet3 platform does not contain links to external websites or third-party platforms outside of the payment services used during transactions. If you navigate away from bet3.wine by any other means, the privacy practices of those external sites are governed by their own policies and are beyond our control.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When updates are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we will make reasonable efforts to notify active account holders through the platform. Your continued use of bet3 following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your data has been handled, please contact our support team. Our contact details are displayed in the footer of this page. We aim to acknowledge all privacy-related queries promptly and to resolve any concerns fairly.

When contacting us about a data request, please include your registered account username and a clear description of your request. This helps us identify your account and respond as quickly as possible.